Warranty Policy

At Bekhayer, we take great pride in offering high-quality, long-lasting jewelry pieces. Each item is carefully inspected before shipping to ensure it meets our quality standards.

1. Warranty Coverage

All Bekhayer jewelry comes with a 30-day limited warranty from the date of delivery.
This warranty covers manufacturing defects such as:

• Broken clasps or chains due to faulty assembly

• Missing stones or components upon arrival

• Tarnishing or discoloration that occurs immediately due to a production issue

2. What Is Not Covered

This warranty does not cover:

• Damage caused by misuse, accidents, or normal wear and tear

• Scratches, dents, or breakage caused after use

• Damage from exposure to water, perfume, lotions, or other chemicals

• Alterations or repairs made by third parties

3. Warranty Claim Process

If you believe your jewelry has a manufacturing defect, please email us at info@bekhayer.com within 30 days of receiving your order.
Include:

• Your order number

• A clear photo or video of the defect

• A short description of the issue

Our team will review your claim and respond within 2–3 business days. If approved, we will offer a replacement or store credit depending on availability.

4. Fair Policy & Customer Care

We are committed to providing a smooth and transparent experience for our customers. Every claim is handled with care, and we aim to resolve issues fairly and efficiently to ensure your satisfaction with Bekhayer.

5. Contact Us

For warranty inquiries or further assistance, please contact us at:
📩 info@bekhayer.com