Frequently Asked Questions (FAQs)

1. What kind of jewelry do you sell?

Bekhayer offers a curated selection of timeless, elegant, and high-quality jewelry pieces designed to complement every occasion. Our collections include necklaces, bracelets, earrings, and rings all chosen for their craftsmanship, beauty, and durability.

2. Are your products authentic?

Yes! Every piece at Bekhayer is 100% authentic and carefully sourced from trusted suppliers who meet our strict quality standards.

3. Do you ship internationally?

Currently, we ship within the Netherlands, Belgium, and Germany. We plan to expand shipping to more countries soon.

4. How long does delivery take?

Orders are processed within 1–2 business days.

  • Within the Netherlands: 2–4 business days.

  • Belgium & Germany: 3–6 business days.

You’ll receive a tracking link via email once your order has been shipped.

5. Can I return or exchange an item?

We accept returns on unused and unworn items within 14 days of delivery. Due to hygiene reasons, earrings and used products cannot be returned. Please visit our Return Policy page for full details.

6. What if my jewelry arrives damaged or faulty?

We’re so sorry if that happens! Please email us at info@bekhayer.com within 48 hours of delivery with your order number and clear photos of the item. Our team will assist you right away.

7. How do I care for my jewelry?

To keep your jewelry looking its best:

  • Avoid contact with water, perfume, and lotions.

  • Store each piece separately in a dry place or in its original box.

  • Gently clean with a soft, dry cloth after each use.

8. How do I choose the right ring size?

Please make sure to check your ring size carefully before placing an order. You can use a ring size chart or measure an existing ring that fits comfortably.
Because of sizing accuracy and hygiene reasons, rings cannot be returned or exchanged once purchased.

9. Can I cancel or change my order?

If your order hasn’t been shipped yet, we can modify or cancel it for you. Please contact us as soon as possible at info@bekhayer.com with your order number.

10. How can I contact Bekhayer?

You can reach us anytime at info@bekhayer.com, or through our Contact Us page. We aim to respond within 1–2 business days.